Pet Supplies

Frequently asked questions

• What kinds of pets do you cater for?

  The range covers a good spread of common pets. There's plenty for cats and dogs, including trees, houses, beds and safety gates, plus housing for smaller animals like rabbits and guinea pigs, coops for chickens and ducks, and aquariums for fish and turtles. Whether you've got a single house cat or a garden full of hens, you should find what you need to house and look after them.

• Which brands do you stock?

  Much of the range comes from PawHut, a popular name for pet housing and accessories, alongside Monster Shop for several of the larger aquariums and a selection of unbranded items that offer good value. Each product page lists the brand, so you can see exactly what you're buying. The mix means there's choice across different price points and styles.

• Do you sell housing for outdoor animals?

  Yes, there's a solid range of outdoor housing. That includes weatherproof rabbit hutches, chicken coops and walk-in runs, plus insulated cat shelters for ferals and strays. These are built with features like water-resistant roofs and treated timber to handle British weather. The product descriptions make clear which items are designed for outdoor use and which are better suited indoors.

• How do I choose the right size?

  Sizing depends on the animal and the product, so it's worth checking the dimensions listed on each product page against your pet and the space you have. For housing like hutches, coops and cages, look at the recommended capacity for how many animals it suits. For beds and gates, measure your pet or the opening before buying. Taking a quick measurement first saves any disappointment when it arrives.

• Are the products easy to assemble?

  Most arrive flat-packed with the fittings and instructions included, and assembly is generally straightforward with basic tools. Smaller items like wicker beds and pressure-fit gates often need little or no putting together, while larger pieces such as hutches, coops, walk-in runs and cabinet aquariums take a bit longer and are easier with a second pair of hands. Each product page gives you an idea of what's involved.

• Do you offer free delivery?

  Yes, delivery is free across the UK mainland on every order, with no minimum spend. Orders are dispatched within 3 to 5 working days, and there are no hidden fees, so the total you see at checkout is what you actually pay. Once your order is on its way, you can follow its progress through order tracking.

• Can I return something if it's not right?

  You can. If you change your mind or order the wrong item, you're welcome to return it, though for these no-fault or change-of-mind returns the cost of return postage would be down to you to cover. If something arrives faulty or damaged, that's dealt with differently, so get in touch with the team and they'll sort it out for you.

• Where do I start if I'm not sure what I need?

  The easiest way is to shop by category using the links in this collection, picking the animal or product type you're after, whether that's cat trees, dog beds, rabbit hutches, chicken coops, aquariums or pet gates. From there you can filter by price, brand and availability to narrow things down. If you're still unsure, the customer service team is on hand Monday to Friday to point you in the right direction.