How can we help?

Talk to our UK team. We reply to every message within 24 hours on working days.

Get an answer straight away

Track my order

Login to see where your order is at.

Delivery information

Free UK mainland delivery in 3–5 working days.

Start a return

30 days to return. Change of mind postage is paid by you.

Read our FAQs

Answers to the questions we get asked most.

Send us a message

Need to share photos? Email them to us with your order number.

Get in touch

Call us

07477 927691
Mon to Fri 9am to 5pm

Email us

info@bossycat.co.uk
Reply within 24 hours on working days

Message us on social

Facebook · Instagram
@bossycatuk

Opening hours

Monday to Friday 9am to 5pm
Weekends and bank holidays: Closed

Company details

McAllister Digital Ltd
Company no. 15727467
Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

This is not a showroom or returns address.

What happens after you get in touch

  1. We get your message

    You get an automatic email to confirm we have it.

  2. The right person picks it up

    Your topic sends it to the right member of our UK team.

  3. We reply within 24 hours

    On working days. Damaged item claims with photos are fastest to sort.

Frequently asked questions

  • How long does Bossy Cat delivery take?

    3-5 working days is how long delivery takes for orders going to a UK mainland address. Delivery is free on every order and there are no hidden fees, so the price you see at checkout is what you pay. If your parcel still hasn’t arrived after five working days, give us a call on 07477 927 691 or email info@bossycat.co.uk.

  • Where does Bossy Cat deliver to?

    We deliver to addresses on the UK mainland, and delivery is free on all orders with no hidden fees. That covers everything we sell, from sofas and beds to garden furniture and pet products. Unsure if your address counts as UK mainland? Email info@bossycat.co.uk or call 07477 927 691 and ask before you place your order.

  • Does Bossy Cat ship internationally?

    No. Bossy Cat only delivers to UK mainland addresses at the moment, so we can’t send orders overseas. Within the UK mainland, delivery is free on all orders and arrives in 3-5 working days. For a question about a specific address, our team is on 07477 927 691, Monday to Friday from 9am to 5pm.

  • How do I get in touch with Bossy Cat?

    Ring 07477 927 691 or email info@bossycat.co.uk, whichever suits you. There’s also a form on our Contact page where you just leave your name, email address and message. Customer service hours are 9am to 5pm, Monday to Friday, and we aim to reply to every enquiry within 24 hours.

  • How can I track my Bossy Cat order?

    Use our Order Tracking page to check on your parcel. Bossy Cat orders take 3-5 working days to arrive, so it’s worth looking there first if you’re wondering where yours is. Can’t find the answer? Email info@bossycat.co.uk or call 07477 927 691 during weekday office hours and we’ll chase it up for you.

  • What is the Bossy Cat returns policy?

    You can return an order if you change your mind, but the cost of sending it back is paid by you. Before posting anything, contact us on info@bossycat.co.uk or 07477 927 691 so we can talk you through the next steps. Full details are on our Returns Policy page.

  • What should I do if my Bossy Cat order arrives damaged?

    Get in touch with us straight away by email at info@bossycat.co.uk or by phone on 07477 927 691, and we’ll sort it out for you. A damaged delivery isn’t treated as a change-of-mind return, so please speak to us before sending anything back. Our team is available Monday to Friday, 9am to 5pm.

  • Can I buy home, garden and pet products from Bossy Cat?

    Yes. Our range includes sofas, garden furniture, cat trees and dog crates. Delivery is free on all orders to UK mainland addresses and arrives in 3-5 working days, with no hidden fees. If you change your mind, you can return your order, but the return postage is paid by you.