UK Standard Delivery

Our standard FREE delivery service applies to UK mainland postcodes only.

We currently do not serve areas outside UK mainland including Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses.

Dispatch times

Upon placing an order we dispatch within 3 - 5 working days.

All items are fully tracked, and you will receive the relevant tracking details from our couriers once your order is out for dispatch.

International Delivery

At present Home Symphony only offers delivery to addresses within the United Kingdom (UK) and are unable to ship goods internationally right now.

Recording and tracking

For your peace of mind, all orders are dispatched with a reliable, tracked and
insured service. We will email you the tracking number as soon as your
order is dispatched. Please feel free to contact our customer service team if you have any questions regarding your order.

Please be aware that we cannot arrange an absolute guaranteed delivery date
for an order as the delivery itself is performed by a third-party courier and, although it is very rare, failures do sometimes occur due to misrouting of a parcel.

Out of stock items

It only happens very rarely, but if you have ordered an item that is out of stock, we expect to be able to dispatch the goods in about 7 days. In the event of a manufacturing delay with any product, you will be notified by email as soon as we become aware of the hold-up.

Fore more information please read our returns & refunds policy. Or if you have any questions, feel free to contact us.

We have a 30-day return policy. That means you have 30 days from the day you receive your item to request a return.

To be eligible, the item must be unused and in the same condition you received it, with all tags attached and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at info@bossycat.co.uk and we'll let you know where to send the item. Once your return is approved, we'll send you instructions on how and where to ship it. Please don't send anything back before requesting a return, as we can't accept items returned without prior approval.

If you have any questions about returning an item, just email us at info@bossycat.co.uk and we'll be happy to help.

Changed your mind?

If you'd like to return an item because you've changed your mind, or for any other no-fault reason, you're welcome to do so within the 30-day window. Please note that you'll need to cover the cost of return shipping in these cases, and we'd recommend using a tracked service so your item is protected on its way back to us.

Just contact our team first and we'll guide you through the next steps.

Damaged or faulty items

Please check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, contact us straight away and we'll put it right. There's no cost to you for returns of this kind.

Refunds

Once we've received and inspected your return, we'll email you to confirm whether your refund has been approved. If it is, we'll refund your original payment method within 10 business days.

Bear in mind your bank or card provider may need a little extra time to process and post the refund. If more than 15 business days have passed since we approved your return and you still haven't seen it, please contact us at info@bossycat.co.uk.